The quality management system of an organization is influenced by the environment in which it operates and by the changes that occur in that environment. This means that we should not set

When we talk about risks, most of the time we refer to events, whether something will happen or not, but there are other circumstances to which we are exposed and that could influence our

ISO 9001:2015 addresses the concept of risk in the form of definitions, guidance, and requirements. Previous versions of the standard only included a preventive action clause aimed at

Another point of contention with ISO 9001 critics is the misconception that in the service sector, quality management systems must also address technical aspects, not just procedural

Quality doesn't happen by chance; it is designed through processes. Having a clear understanding of the factors that influence the capability of these processes is therefore fundamental

Over the past 50 years, organizations have been encouraged to create management systems to ensure performance predictability and instill confidence in customers that they are doing things

The requirements of ISO 9001:2015 (more than 300, divided into seven sections) are derived from the seven quality management principles and are designed to enable an organization to

Since the dawn of civilization, as human communities began to grow and develop, survival has depended on trade. Trade has endured to this day based on the relationship between the

The purpose of ISO 9001 is outlined in Clause 1 of the standard, a key section that warrants close attention as it defines its fundamental concepts and is often overlooked.Requirements

Last September, seven years after the previous version, the new ISO 9001:2015 was published. Within three years (by September 2018), it will completely replace the "old" 2008