What to communicate is fundamentally determined by the goal to be achieved, a goal that should be very clear for each process. However, in the digital age, organizations are overwhelmed

ISO 9001:2015 no longer requires organizations to design a specific process dedicated to communication; however, communication is mentioned throughout the latest version of the standard

One of the most important tools used in the field of quality is the 5S methodology which, with its systematic approach, aims to reorganize a workstation.The tool is extremely simple to

In addition to the 5S methodology we've already discussed, two other extremely important tools in quality implementation are often used to help establish, implement, and standardize

As Robert M. Pirsig reminds us in "Zen and the Art of Motorcycle Maintenance," the concept of quality doesn't lend itself to easy description:"Quality... You know what it is, yet you

Waste Walk: How to Implement Quality ProductivelyAre you familiar with the "Waste Walk," which could be described as a "Walk to Identify Waste"? It's a cornerstone tool of Lean

Determining the competence required to perform a job means determining the results required by that job, the main tasks that the individual should perform, and the criteria to be met (or

When seeking new resources to meet the evolving needs of their organization, managers tend to prefer people who already possess the necessary skills without the need to make further

Maintaining knowledge means retaining it within the organization over time, keeping it up-to-date, and verifying that it is always relevant and useful for organizational

Peter Drucker, a leading figure in the world of Quality Management, emphasized the importance of organizational intelligence for any entity seeking to compete at a high level. He wrote