All the above-discussed topics are part of the seven management principles that form the backbone of ISO 9001:2015. These principles were designed to help organizations achieve greater system consistency, higher customer satisfaction, and improved performance. The seven quality management principles are:
- Engagement of people
- Customer focus
- Leadership
- Process approach
- Improvement
- Evidence-based decision making
- Relationship management
We have highlighted the key topics of the standard because it is essential that, as you design, develop, and implement your processes within the quality system, you ask yourself whether you have addressed all the key themes listed in your quality management system. If not, review them, identify what has been overlooked, and interpret the topic in the best way for your organization.